How can BrightCall help you?
- Perform software recovery
- Work with an advanced clean room laboratory to perform hardware recovery
- Rebuild to a complete working system
- Advise on backups
Data Recovery - FAQs
There is nothing quite like the feeling you get when you realise
that your data is gone. All that work, all those ideas, just gone.
Or is it? Here at BrightCall, we often recover data that the owners’
thought was gone forever. Sometimes it is a very simple task,
sometimes we have to go to extreme lengths to recover very
valuable data, but it is rare that it is impossible to get back your
virtual assets.
What should I do if I have lost data?
Absolutely nothing. Don't touch a thing until you have talked to us.
Installing free recovery software from the Internet or running programs
to check your disk is just as likely to overwrite your precious files
as recover them. If you need those files back, stop dead in your tracks
and call.
When is it easy to recover files?
Easy is a relative term. The easier end of file recovery is simply
when the software you are using loses track of where it has put
your files, maybe it is in the recycle bin, maybe it is just in
a part of the disk that the system no longer uses. Windows doesn't
normally remove files, so much as just adds the space they were
taking up to the list of free space for new files to be written into.
If you carry on using the system that is actually what will happen.
At BrightCall we remove the disk and work on it in a non-destructive
way until we have recovered the data.
Can corrupted files be recovered?
Often files are right there in plain view, but the programs you use
refuse to open them. Classic examples are Outlook files that you know
contain tens of thousands of emails, but Outlook says are empty.
Although we cannot guarantee the recovery of data from such files,
the chances are good and we have a proven track record.
What happens if the hardware is broken?
Disk drives are mechanical devices and all mechanical devices fail in
time. The only unknown is when. At BrightCall we work with a specialist
clean-room laboratory to recover data from such drives. Whether the
problem is with the electronics on the drive or even inside drives
on the ultra delicate heads and surfaces where the data is actually stored.
This combination of extreme microscopic engineering with BrightCall’s
software experience means we can do more than recover the data, we can
present you with a working system at the end of the process.
What about backups?
If you are reading this article there is a good chance you have
lost data and the last thing you want to read about is back ups
because if you had backups you would not be trying to find out
about data recovery.
However, when you are back and working, backups will be very much
on your mind and we can advise you on how to take a risk based
approach to such things. We work with you to understand all of
the likely risks to your system (fire, theft, hardware failure,
factors specific to your environment) and formulate a strategy
to knock each one down in turn.
What should I do now?
What you need now is a set of experienced professionals with a
calm, but urgent, approach to lead you through the process of
recovering your data. Which is exactly what you have found in
BrightCall.
Just give us a call (0118 962 5690) or send us an
email.
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