How can BrightCall help you?
- Remove infections
- Scan for problems that your anti-virus software
will not find
- Protect from reinfection
- Advice on safe surfing
Virus Removal and Protection - FAQs
Who are these people?
The public perception of a virus writer is a spotty youth
typing away in a back bedroom, unable to get a girlfriend
and hell bent on mindless vandalism to prove how clever he
is to his equally sad friends. And in fact, that was a good
photofit for the attackers of yesterday. Now the people attacking
your computer are criminals, mostly from the former eastern block.
What do they gain from it?
Money. They make money by popping up ads on your screen
(which even if you do not click on, one person in a million does).
They make money by redirecting your web search away from a legitimate
online shop to their dodgy one. They make money by stealing your
information to use in identity theft. They make money by capturing your
passwords and accessing your online bank account. They make money by
using your PC to send spam or attack other PCs.
In fact the ways they make money just keep on increasing (they are an inventive lot).
But I have anti-virus software!
Even your grandmother knows that you have to have anti-virus software on your PC.
However, on its own it is simply not enough to protect you. You need a firewall,
you need to run your windows updates, you need to run anti-spyware software and
you need to keep all of this up to date. Anything less and you are a sitting duck.
How can I tell if my PC has been infected?
It is not always easy to tell. Every day we work on PCs that traditional
anti-virus software claims to be clean only to find them horribly compromised.
Here are some key clues to look for on your PC:
- Your PC runs a lot slower than when you purchased it.
- As you surf the web a lot of extra windows pop-up on unrelated
topics advertising various things.
- Your web browser has tool bars along the top that you did not put there.
- Software that worked in the past frequently crashes for no good reason.
If you have any of these symptoms there is a good chance your defences have been
compromised and instead of working for you, your PC is working for the bad guys.
What should I do now?
Call us. This is such an incredibly common problem that we run a full time production
line to analyse, clean and protect PCs from infections. We take each PC,
isolate it, hit it with a barrage of scans, recover your data, return the
machine to its factory shipped state and set-up first class protection.
The process has been defined and refined over numerous PCs until we believe we
have the most advanced and convenient way of removing the bad stuff and
returning you to where you want to be.
If you think you have a problem, just give us a call (0118 962 5690) or send us an
email.
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